Personally I've worried about the Braille Note ever since KS 7.5 came about, and now that this whole transplant bit is being hammered at, I'm curious about the remaining division of HumanWare and the like. The Victor Reader for example is a far better product than Telex's line of book readers, and the Stream seems to be generating as much buzz as New Year's in Vegas (LOL), if they can put that much effort into a simple book reader why not into their much more expensive products? Anyone have comments on this? Incidentally, just as a side note, if anyone is using a Stream at this point and could comment OFF LIST (good and bad - i want an honest opinion) about the stream, please e-mail me OFF LIST with "Stream opinion" or something similar in the subject line (and state that you are from this list so I don't disregard it as spam). Thanks in advance.
Sharon Campbell <[EMAIL PROTECTED]> wrote: Again! Hi List and Terri: Isn't it amazing how people try to weasel out of what they say? We knew Kim wasn't going to call us back with any price for upgrading braille displays in transplants, so we called back. First, Kim told Chuck that if something happened to his braille display, they'd be bound to fix it because his contract is good until November of '08. He asked her how this would be done if they no longer have parts for old displays. She said she didn't know, that she wasn't a Technician. "But it will be done." Now, when I mentioned your conversation with her, Terri, she said the BrailleNote list was nothing but a "gossip list". She had no answer except to put down our list. When we tried to defend the list by stating what valuable, helpful information we had received, again, we got the same response. By the way, we will receive an "official email", so they say, when everything is set up. They've whitewashed so much, they don't know the truth from a lie. One other thing, Kim is likening our BrailleNotes to spending money on a $5,000.00 big screen TV with a three-year warranty. Why would blind people buy big screen TV's? Like Chuck said to her, "They're all made out of junk so they won't last anyway." So, is HumanWare considering the BrailleNote in the category of that TV as Kim is? If so, the company doesn't belong in Blindness Technology!!!!!!!!! > ----- Original Message ----- >From: Sharon Campbell >To: "Terri Pannett" , [email protected] >Date sent: Thu, 06 Dec 2007 15:59:16 -0600 >Subject: re: [Braillenote] latest news on older transplants >Hi Terri and List: > Terri, we also just talked to Kim. We got a totally different >answer from her than you did. She told us that the only way to >get a service agreement is to send our transplant in to have a >new display put in your unit. > The amazing thing is, when we called earlier, the message was >that every customer service rep was in a meeting. > If the chance ever comes, we'd switch to GwMicro. > "Never pity missionaries; envy them. They are where the real >action is -- where life and death, sin and grace, Heaven and Hell >converge." >--Robert C. Shannon > Coffee Shop phone number: 773-572-3094. >> ----- Original Message ----- >>From: "Terri Pannett" >>To: "BrailleNote List" >>Date sent: Thu, 6 Dec 2007 13:37:42 -0800 >>Subject: [Braillenote] latest news on older transplants >>Dear List, >>I just called HumanWare and spoke to Kim. She said HumanWare >will no longer >>support service contracts transplants which have the older Tieman >displays. >>Also, HumanWare won't put a new display on an older unit. The >only way to >>have a maintenance agreement is to buy a new unit. >>When I asked why customers weren't notified about the change in >policy, she >>said an announcement came out in November. But I said I didn't >receive any >>notice and no announcement was made on the BN lists. She had no >answer to >>that. >>I asked how much a person with an older transplant would have to >pay for >>cleaning and she said $100.00. If there are other repairs which >need to be >>made, the cost will be more. The service department is supposed >to notify >>you for the estimate of the repairs and then you can tell them to >go ahead >>with the repairs or send the unit back as is. >>My present plan is to use my BN for as long as I can and when it >dies or >>needs repair, I'll buy a new notetaker from someone else, >probably GW Micro. >>I am very disappointed in HumanWare! >>Terri Amateur Radio call sign KF6CA. >>___ >>Replies to this message will go directly to the sender. >>If your reply would be useful to the list, please send a >>copy to the list as well. >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote --------------------------------- Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
