Again! Hi List and Terri:
Isn't it amazing how people try to weasel out of what they say?
We knew Kim wasn't going to call us back with any price for
upgrading braille displays in transplants, so we called back.
First, Kim told Chuck that if something happened to his braille
display, they'd be bound to fix it because his contract is good
until November of '08. He asked her how this would be done if
they no longer have parts for old displays. She said she didn't
know, that she wasn't a Technician. "But it will be done."
Now, when I mentioned your conversation with her, Terri, she
said the BrailleNote list was nothing but a "gossip list". She
had no answer except to put down our list. When we tried to
defend the list by stating what valuable, helpful information we
had received, again, we got the same response. By the way, we
will receive an "official email", so they say, when everything is
set up. They've whitewashed so much, they don't know the truth
from a lie.
One other thing, Kim is likening our BrailleNotes to spending
money on a $5,000.00 big screen TV with a three-year warranty.
Why would blind people buy big screen TV's? Like Chuck said to
her, "They're all made out of junk so they won't last anyway."
So, is HumanWare considering the BrailleNote in the category of
that TV as Kim is? If so, the company doesn't belong in Blindness
Technology!!!!!!!!!
----- Original Message -----
From: Sharon Campbell <[EMAIL PROTECTED]
To: "Terri Pannett" <[EMAIL PROTECTED]>,
[email protected]
Date sent: Thu, 06 Dec 2007 15:59:16 -0600
Subject: re: [Braillenote] latest news on older transplants
Hi Terri and List:
Terri, we also just talked to Kim. We got a totally different
answer from her than you did. She told us that the only way to
get a service agreement is to send our transplant in to have a
new display put in your unit.
The amazing thing is, when we called earlier, the message was
that every customer service rep was in a meeting.
If the chance ever comes, we'd switch to GwMicro.
"Never pity missionaries; envy them. They are where the real
action is -- where life and death, sin and grace, Heaven and Hell
converge."
--Robert C. Shannon
Coffee Shop phone number: 773-572-3094.
----- Original Message -----
From: "Terri Pannett" <[EMAIL PROTECTED]
To: "BrailleNote List" <[email protected]
Date sent: Thu, 6 Dec 2007 13:37:42 -0800
Subject: [Braillenote] latest news on older transplants
Dear List,
I just called HumanWare and spoke to Kim. She said HumanWare
will no longer
support service contracts transplants which have the older Tieman
displays.
Also, HumanWare won't put a new display on an older unit. The
only way to
have a maintenance agreement is to buy a new unit.
When I asked why customers weren't notified about the change in
policy, she
said an announcement came out in November. But I said I didn't
receive any
notice and no announcement was made on the BN lists. She had no
answer to
that.
I asked how much a person with an older transplant would have to
pay for
cleaning and she said $100.00. If there are other repairs which
need to be
made, the cost will be more. The service department is supposed
to notify
you for the estimate of the repairs and then you can tell them to
go ahead
with the repairs or send the unit back as is.
My present plan is to use my BN for as long as I can and when it
dies or
needs repair, I'll buy a new notetaker from someone else,
probably GW Micro.
I am very disappointed in HumanWare!
Terri Amateur Radio call sign KF6CA.
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