Hi all,
Peggy Kern writes:
> Sammie said:
>
> a conversation by several list members and Kim at HumanWare
> California let me know that with $2,200 and my perfectly good
> BrailleNote I can get a new model which is not a transplant.
>
> Another thing that occurred to me with this new policy is the problems this
> might cause for those of us who are GPS users. Would the brand new units
> have a different serial number than the perfectly good units we'd be sending
> in? If so, we'd have to purchase a new GPS program, so that we could
> continue to use GPS. And what about our dictionaries? Would we have to
> re-purchase them? Or would Sendero and Humanware do something to allow us
> to get the GPS and dictionary at no charge, since we already had them?
<sigh> This is the kind of problem that is so worrying about the
current state of affairs at Humanware. It's like they've completely
lost touch with their market share. I don't care how many rehab
agencies are purchasing BrailleNotes for their consumers. When push
comes to shove we're the people using the equipment. Look at all
these questions, Maurice. Just look at them, will you? One change in
policy doesn't just affect one aspect of owning a BrailleNote, it
affects many things. Peggy wants to know about GPS. I want to know
what books the new MPowers are going to be able to read? Is there
going to be a concerted effort to improve the word processor? If the
MPower will be able to play NLS books, then it might be worth getting
a $2,200.00 trade-in value for a new machine. We don't know the
answers to any of these questions. My suggestion would be that you
buckle down, contact Accessible World and start planning a
presentation to cover all this. My suggestion would be that you begin
a concerted effort to communicate with your market share. We are not
sheep. We are not dumb blind people, and we do have a voice in what
we buy and why we buy it. Terri says she doesn't trust Humanware. I
am not sure I'd go that far, but honesty, upfront dealings,
communication with your market share, these things build trust and a
good business relationship. It's time vendors of AT equipment stopped
sitting in their cloisters and start acting like real business people.
You have to court your business share. Secretiveness, deviousness,
being closed-mouthed are sure fire ways to lose market share.
Ann P.
--
Ann K. Parsons
Email: [EMAIL PROTECTED]
WEB SITE: http://www.portaltutoring.info
Skype: Putertutor
"All that is gold does not glitter.
Not all those who wander are lost." JRRT
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