Let's be careful here not to judge one another ... How do we know why Frank
hasn't any other equipment? His preference for a BN is his prerogative, but
he may just not have the money for anything else.
There's nothing wrong with Humanware providing the zipped file as an
alternative and, frankly, if the Apex can't download its upgrade files (at
such a price) then maybe we've made a wrong choice too! <Smiles>
I hasten to add that we are very satisfied so far, but I shall be looking
for real radical stuff now to be taking place in terms of re-writes and bug
fixes ... not to mention the new things that are hopefully coming along too!
<Smiles>
--
Carol
[email protected]
On Twitter: http://twitter.com/songbird49a
---- Original Message ----
From: "Joe Orozco" <[email protected]>
To: "'Maurice Sloane'" <[email protected]>; "'Bn
List'" <[email protected]> Sent: Tuesday,
January 26, 2010 4:20 AM Subject: RE: [Braillenote] re:
Very Angry at Humanware's change in thewayupgrades are
provided
With all due respect, Frank, I think this is an excellent
reminder of why one should never become solely dependent
on a notetaker to accomplish tasks. In the case of the
Apex, a closed system, there are things you will not be
able to achieve until the company rolls out an update to
make that task achievable. Had you a PC or Mac, you
would be able to download that file onto an SD card or
thumb drive and easily load it onto your Apex. The Apex
was never advertised as the lone device that would
replace all other technology. It is a tool, and like
most tools, you need to use it in conjunction with other
tools to occasionally get the job done. Raging against
the company and discouraging other people from purchasing
the product on account of your not being able to use a PC
seems rather hasty and born out of a desire to have other
people share in your frustration at your own lack of
skill. This is by no means an insult. Forgive me in
advance if it is taken that way, but as a teacher, you
are in a prime position to help students recognize the
importance of utilizing a myriad of options to succeed in
our ever evolving world. Anything less is a disservice.
Joe Orozco
"A man who wants to lead the orchestra must turn his back
on the crowd."--Max Lucado
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf
Of
frank M. Hernandez
Sent: Monday, January 25, 2010 9:54 PM
To: Peggy Kern
Cc: Maurice Sloane; Bn List
Subject: [Braillenote] re: Very Angry at Humanware's
change in
the wayupgrades are provided
Dear Peggy,
I've NOT been able to down load the file and lord knows
I have
tried.
I'm not a PC user nor do I have access to a PC so I seem
to be
stuck.
I called tech support and they assured me that the
upgrade
could be down loaded using my less than a month old Apex.
After that failed "several times!" I called tech support
again
but they could not help me either.
I feel abused, neglected and used by Humanware!!! I
jumped at
the opportunity to buy an APEX the moment I received the
notice,
never did I think that after receiving my hard earned
cash,
Humanware would give me the cold shoulder.
I've been so frustrated and I'm considering changing
products.
Yes, the APEX does meet my needs, but if I can't get
upgrades,
how useful will this APEX be for me?
I don't feel it's fair that a company who's in the
specialized
equipment field should make us, the end user jump through
hoops
to get the upgrades we need to make our machines run
better.
I'm disappointed and will not be promoting the APEX to my
students here in the US, my colleagues over seas and I've
already
directed a school in Mexico else where.
Frank M. Hernandez.
Tucson Arizona.
----- Original Message -----
From: "Peggy Kern" <[email protected]
To: "Braillenote" <[email protected]
Date sent: Mon, 25 Jan 2010 18:23:05 -0800
Subject: [Braillenote] Very Angry at Humanware's change
in the
way upgradesare provided
Hi, all. I'm really angry at the moment at what appears
to be a
change in
the way Humanware provides upgrades for BrailleNotes, or
maybe
it's just a
change in the way they provide them for the Apex.
I don't know how many old-timers we have on the list.
When
Humanware first
created the downloadable upgrades for its BrailleNote
products,
there were a
couple of us who couldn't download them in the format on
the
website. We
tried everything: turning off firewalls, changing
settings,
having people
try to send them to us via Sendspace, you name it, but no
go.
Humanware
responded to this by putting up a .zip version of that
upgrade,
and of all
future upgrades, which made us able to keep our products
up-to-date.
Recently we had an upgrade to the Apex, and surprise!
there was
no .zip
file. I thought at first this might have been an
oversight, but
just
received word tonight from a Humanware person that, from
what
they're
hearing, there won't be a .zip copy put up on the web.
This
person is going
to see what can be done to get me a .zip copy of the
file, which
will be
wonderful. But what about future upgrades? If, for
whatever
reason, my
Internet provider or whatever it is won't let these types
of
files come
through, does that mean I won't be able to upgrade my
Apex? .zip
files are
a common file type, so I don't understand why it should
be so
difficult to
provide .zip versions of upgrades like they used to with
the
mPower.
I'm not new to downloading files from the net or upgrading
software. I've
upgraded Sendero products and GPS maps (which have been
.zip
files), as well
as many other programs. The only files I've ever had
problems
downloading
are the upgrades for the BrailleNote that aren't in .zip
format.
The Humanware employee I communicated with told me that if
several people
were having this problem, they might be able to get this
changed.
So I
wonder two things.: Why does it have to be several
people who
have this
problem before it will be changed? How hard is it to zip
up a
file and put
it up? Humanware did it in the past when there were just
two of
us who
couldn't get the upgrades. How many people will have to
have
this problem
in order to get the alternative format?
But since they're wondering if there are other people
with this
problem, the
other thing I'm wondering is --- are there? I don't know
if the
other lady
who had problems with upgrades is still on the list. It
seems to
me I
remember someone just recently having a problem
downloading the
Apex
upgrade. Whoever you are, did you eventually get it
downloaded?
Any suggestions or input anyone has will be greatly
appreciated.
And if
anyone has thoughts on things that may make the upgrade
downloadable by my
system, I'd love to hear them, though most likely I've
already
done them, as
it's been this way for years.
In the meantime, I'll hope that Humanware reconsiders its
no-.zip
policy,
and that it demonstrates the kind of concern for its
customers
that it used
to show, which made several of us long-time customers.
Peggy <trying to calm down
http://kernsac.livejournal.com
http://facebook.com/kernsac
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