Well, I did the same as you, entered the last six digits of my serial number first, and then entered all twelve when I was told I needed all of them. And, yes, I'm having the problem, too, so am waiting to hear back from HW. I wonder if it would have made a difference if we had entered all twelve digits of the serial number on the first try? Likely not, I guess. But, well, I didn't have my Apex handy at the time, and the last six were what we were told would be needed and what I had available at the time. Perhaps that's what I get for being too lazy to go and get my Apex and get the entire number in the first place.
----- Original Message ----- From: Peggy Kern <[email protected]> To: "BrailleNote" <[email protected]> Date: Thursday, Feb 10, 2011 22:10:53 Subject: Re: [Braillenote] License site, what a pain! > > > Well, at first I entered the last 6 numbers, but when told I needed all 12, > I entered them. If they'd gotten the word out about this sooner, they would > have had time to deal with all these glitches and rejections and > registration requirements before the release. > > Peggy > > -------------------------------------------------- > From: "Paul Leake" <[email protected]> > Sent: Thursday, February 10, 2011 7:05 PM > To: "olivia" <[email protected]> > Cc: "braillenote list" <[email protected]> > Subject: Re: [Braillenote] License site, what a pain! > > > what they said was that we'd have to enter the final six numbers of our > > serial number but instead we are required to enter the full number and it > > doesn't appear to work seemlesssly to get the product key. > > > > Cheers > > > > Paul > > > > [email protected] > > ----- Original Message ----- > > From: "olivia" <[email protected]> > > To: "Peggy Kern" <[email protected]>; <[email protected]> > > Sent: Friday, February 11, 2011 3:03 AM > > Subject: Re: [Braillenote] License site, what a pain! > > > > > >ar If you heard the Keysoft 9.1 presentation, they did mention it. > >ar > >ar ----- Original Message ----- > >ar From: "Peggy Kern" <[email protected] > >ar To: "BrailleNote" <[email protected] > >ar Date sent: Thu, 10 Feb 2011 18:56:09 com0800 > >ar Subject: Re: [Braillenote] License site, what a pain! > >ar > >ar Had you heard anything in past messages about registration being > >ar required? > >ar This was news to me. I wonder if they think that we all buy new > >ar products > >ar from them so often that of course we all knew about this new > >ar licensing > >ar thing! I'm not meaning to be rude, but it just seems that if > >ar something so > >ar major is going to be released, and there's going to be such a > >ar major change > >ar in the way files are obtained to get this product, the customers > >ar should be > >ar made aware of it. I'm really hoping there's some other > >ar explanation than > >ar lack of communication to the customers. Maybe the website is > >ar having issues > >ar because of the number of hits? But it seems that other > >ar companies, when > >ar releasing something new, are on the lists answering questions and > >ar offering > >ar help. > >ar > >ar Okay, I'll get off my soapbox for the moment and find something > >ar else to do > >ar while I wait and see how this all plays out. > >ar > >ar Peggy > >ar > >ar -------------------------------------------------- > >ar From: "peter greco" <[email protected] > >ar Sent: Thursday, February 10, 2011 6:40 PM > >ar To: "Peggy Kern" <[email protected]>; > >ar <[email protected] > >ar Subject: re: [Braillenote] License site, what a pain! > >ar > >ar Peggy, got the same thing! > >ar Peter > >ar > >ar ----- Original Message ----- > >ar From: "Peggy Kern" <[email protected] > >ar To: "BrailleNote" <[email protected] > >ar Date sent: Thu, 10 Feb 2011 18:18:39 com0800 > >ar Subject: [Braillenote] License site, what a pain! > >ar > >ar Hi, guys. I tried to log into the license site to get my > >ar product key, and > >ar I was told that Humanware has to validate my registration, and > >ar that I'll > >ar receive an e-mail or some such thing. Humph! Maybe I used > >ar another e-mail > >ar address with them? Guess I'll try it with my other e-mail > >ar address and see > >ar if it recognizes that. Why don't they just have an automated > >ar message be > >ar sent to the address with a link to click to reply? I want the > >ar upgrade! > >ar > >ar Okay, off to check this e-mail address one more time, then I'll > >ar try my > >ar other one and see if it recognizes that. > >ar > >ar Peggy > >ar ___ > >ar Replies to this message will go directly to the sender. > >ar If your reply would be useful to the list, please send a > >ar copy to the list as well. > >ar > >ar To leave the BrailleNote list, send a blank message to > >ar [email protected] > >ar To view the list archives or change your preferences, visit > >ar http://list.humanware.com/mailman/listinfo/braillenote > >ar > >ar > >ar ___ > >ar Replies to this message will go directly to the sender. > >ar If your reply would be useful to the list, please send a > >ar copy to the list as well. > >ar > >ar To leave the BrailleNote list, send a blank message to > >ar [email protected] > >ar To view the list archives or change your preferences, visit > >ar http://list.humanware.com/mailman/listinfo/braillenote > >ar > >ar > >ar ___ > >ar Replies to this message will go directly to the sender. > >ar If your reply would be useful to the list, please send a > >ar copy to the list as well. > >ar > >ar To leave the BrailleNote list, send a blank message to > >ar [email protected] > >ar To view the list archives or change your preferences, visit > >ar http://list.humanware.com/mailman/listinfo/braillenote > >ar > > > > > > -------------------------------------------------------------------------------- > > > > > > > > No virus found in this incoming message. > > Checked by AVG www.avg.com > > Version: 9.0.872 / Virus Database: 271.1.1/3433 Release Date: 02/09/11 > > 19:34:00 > > > > > > ___ > > Replies to this message will go directly to the sender. > > If your reply would be useful to the list, please send a > > copy to the list as well. > > > > To leave the BrailleNote list, send a blank message to > > [email protected] > > To view the list archives or change your preferences, visit > > http://list.humanware.com/mailman/listinfo/braillenote > > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
