I ran into this as well, but got my confirmation pretty quickly. I thought it would be a download, but the license file turned out to be attached to the email instead. Odd. I would encourage anyone who runs into this to email support@humanware and complain to them, as this was an unexpected step that was not mentioned in the instructions and it was not made clear what was going to happen even on the login site.
On 2/10/11, olivia <[email protected]> wrote: > If you heard the Keysoft 9.1 presentation, they did mention it. > > ----- Original Message ----- > From: "Peggy Kern" <[email protected] > To: "BrailleNote" <[email protected] > Date sent: Thu, 10 Feb 2011 18:56:09 -0800 > Subject: Re: [Braillenote] License site, what a pain! > > Had you heard anything in past messages about registration being > required? > This was news to me. I wonder if they think that we all buy new > products > from them so often that of course we all knew about this new > licensing > thing! I'm not meaning to be rude, but it just seems that if > something so > major is going to be released, and there's going to be such a > major change > in the way files are obtained to get this product, the customers > should be > made aware of it. I'm really hoping there's some other > explanation than > lack of communication to the customers. Maybe the website is > having issues > because of the number of hits? But it seems that other > companies, when > releasing something new, are on the lists answering questions and > offering > help. > > Okay, I'll get off my soapbox for the moment and find something > else to do > while I wait and see how this all plays out. > > Peggy > > -------------------------------------------------- > From: "peter greco" <[email protected] > Sent: Thursday, February 10, 2011 6:40 PM > To: "Peggy Kern" <[email protected]>; > <[email protected] > Subject: re: [Braillenote] License site, what a pain! > > Peggy, got the same thing! > Peter > > ----- Original Message ----- > From: "Peggy Kern" <[email protected] > To: "BrailleNote" <[email protected] > Date sent: Thu, 10 Feb 2011 18:18:39 -0800 > Subject: [Braillenote] License site, what a pain! > > Hi, guys. I tried to log into the license site to get my > product key, and > I was told that Humanware has to validate my registration, and > that I'll > receive an e-mail or some such thing. Humph! Maybe I used > another e-mail > address with them? Guess I'll try it with my other e-mail > address and see > if it recognizes that. Why don't they just have an automated > message be > sent to the address with a link to click to reply? I want the > upgrade! > > Okay, off to check this e-mail address one more time, then I'll > try my > other one and see if it recognizes that. > > Peggy > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > -- Have a great day, Alex (msg sent from GMail website) [email protected]; http://www.facebook.com/mehgcap ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
