It even crashed in the middle of a hard reset. It said starting keysoft and it still stuck there.
-----Original Message----- From: Joseph Lee [mailto:[email protected]] Sent: Saturday, April 16, 2011 7:44 PM To: Grace Pires Cc: Alex Hall; [email protected] Subject: Re: Fwd: [Braillenote] need help keysoft 9 1 keeps crashing! Hi, Sounds like a hardware or power problem. The Clean Reset is used to initialize ROM by removing programs. To do this, press DOTS 1-2-3 (FDS). But before you do this, try a Hardware Reset (press reset button for about five seconds until the beep is heard). The reasons are that you don't want to lose the programs such as GPS and Dictionary, and to see if hardware reset fixes something. Cheers, Joseph On 4/16/11, Grace Pires <[email protected]> wrote: > Hi: > > Thanks Alex. Sorry about that. > One time it crashed as I was reading a file in keyword. It crashed many > times as I tried to restore my files planner and address book. It crashed > as I was in file manager looking at my sd card. It works for several > seconds then it crashes. Sometimes the speech crashes first then the display > follow suit. > > Tech support had me do hardware reset which is pressing the reset button, I > do that all the time when it crashes. They also had me press 456 and reset. > > What's a clean reset? > Thanks. > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Joseph Lee > Sent: Saturday, April 16, 2011 7:10 PM > To: Alex Hall; [email protected] > Subject: re: Fwd: [Braillenote] need help keysoft 9 1 keeps crashing! > > Hi, > Ask her a few things: What was she doing when the unit crashed, > if she has tried Clean Reset and so on. > Cheers, > Joseph > > ----- Original Message ----- > From: Alex Hall <[email protected] > To: bn <[email protected] > Date sent: Sat, 16 Apr 2011 18:57:54 -0400 > Subject: Fwd: [Braillenote] need help keysoft 9 1 keeps crashing! > > This accidentally went to just me, so I am forwarding it to the > list. > > ---------- Forwarded message ---------- > From: Grace Pires <[email protected] > Date: Sat, 16 Apr 2011 16:30:12 -0400 > Subject: RE: [Braillenote] need help keysoft 9 1 keeps crashing! > To: Alex Hall <[email protected] > > Hi List: > > I sent my apex to Humanware to adjust the battery connection. > While the > Apex was there they updated my keysoft. I was happy about that. > However, I > received it back on Thursday and the Apex keeps crashing. I > reset it and it > crashes again. I have restored my files, but the planner or > address book. It > was unstable before the update, but now I can't even use it > because it > crashes constantly. I called tech support they had me do a > couple of resets, > but nothing's changed. And now the office is closed until > Monday. > Any advice? > I am think that I have to reinstall keysoft. > Thanks in advance for your suggestions. > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Alex > Hall > Sent: Friday, April 08, 2011 6:22 PM > To: marisa sposaro > Cc: [email protected] > Subject: Re: [Braillenote] having problems because I can't read > my emails > ingrade 2 braille > > What is your preferred text document reading grade? Have you > tried a reset? > > On 4/8/11, marisa sposaro <[email protected]> wrote: > I think at the moment the emails read in computer braille once I > open them. > Marisa > > ----- Original Message ----- > From: Alex Hall <[email protected] > To: marisa sposaro <[email protected] > Date sent: Fri, 8 Apr 2011 18:09:57 -0400 > Subject: Re: [Braillenote] having problems because I can't read > my emails ingrade 2 braille > > What is your preferred braille code? That option is in options > braille options. > > On 4/8/11, marisa sposaro <[email protected]> wrote: > Hi, I'm wondering if anyone knows how to change back to grade 2 > braille. Although I can type my emails in grade 2 braille I > can't read them after downloading. It goes into grade 1 It's > driving me crazy! Thanks in advance for any help! > Marisa > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > > > -- > Have a great day, > Alex (msg sent from GMail website) > [email protected]; http://www.facebook.com/mehgcap > > > > -- > Have a great day, > Alex (msg sent from GMail website) > [email protected]; http://www.facebook.com/mehgcap > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > > > -- > Have a great day, > Alex (msg sent from GMail website) > [email protected]; http://www.facebook.com/mehgcap > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
