Absolutely, should for sure be part of the warranty. This is something that frankly, you should be able to get as good-will as a brand-new Apex customer.
Grant On 03/30/2012, Sharon S <[email protected]> wrote: > Hi Michele, if your Apex is that new you shouldn't have to pay for a new > adaptor they should replace it free of charge. You will have to pay to post > it back to them but that should be all. Of course this means you will have > to go without your machine for awhile but it is better then spending the > money to replace the charger if it isn't your fault it is broken. If your > not sure if it is the adaptor or the machine then you will have to post them > both back but as I say if it isn't your fault it is broken they should fix > it for no cost. For the first year it should be under warrantee. > > Good luck, > >From Shaz. > BN QT Apex and PK user. > > > ----- Original Message ----- > From: "Michele Thredgold" <[email protected]> > To: "BRAILLENote List" <[email protected]> > Sent: Saturday, March 31, 2012 2:20 PM > Subject: [Braillenote] HumanWare's Prices > > > | Hi again listers. This is my last post for the day (smile). > | > | I have a bit of a gripe with HumanWare's prices. I only got my > | APEX in late november or early December and already I'm having a > | problem with either the power adapter or the connection port. I > | called the Australian office to find out the price of a new > | adapter and got told that a new one would cost $75 Australian, > | plus GST, plus postage. I am a pensioner and receive no other > | income, apart from the occasional singing gig I can obtain. It > | is very difficult for any blind person to obtain employment in > | South Australia. Yet HumanWare, who claim to be a business for > | the blind, charge exorbitant prices for products which only go so > | far in meeting the requirements of their clients. I am thinking > | of sending the adapter back for testing but will still need to > | purchase a spare. I am not happy. > | > | Cheers! > | > | Michele > | > | ___ > | Replies to this message will go directly to the sender. > | If your reply would be useful to the list, please send a > | copy to the list as well. > | > | To leave the BrailleNote list, send a blank message to > | [email protected] > | To view the list archives or change your preferences, visit > | http://list.humanware.com/mailman/listinfo/braillenote > | > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
