Yes, that is absurdly expensive for a power adapter. You might check with an electronics store for a multipurpose adapter. We have Radio Shack stores in the U.S. that carry such items.
Chris On Sat, 31 Mar 2012, Sam Taylor wrote: > Dear Michele, > > I happen to know that you were quoted $66 plus postage by one of our > Australian consultants. it is a spare part, and understandably not part > of your warranty. I believe you were also advised to ensure the AC > adaptor was in fact faulty before placing an order for your adaptor. You > were even asked, on the phone and via email, if you could test an > adaptor from another Apex user before committing to buy a new one. This > is, I believe, a fair demonstration of good service to you, the client. > > HumanWare hasn't a problem with you expressing your views in a public > forum, but please ensure that they are indeed factual. > > Kind regards, > > > > > Sam Taylor > Blindness Products Consultant, NSW/Qld > Suite 2, 7-11 Railway St, > Baulkham hills, NSW 2153 > Ph: (Sydney) 02 8094 1257 > (Brisbane) 07 3056 0255 > Email: [email protected] > web: > http://www.humanware.com > > Follow us on Twitter! > http://www.twitter.com/HumanWareAU > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Michele > Thredgold > Sent: Saturday, 31 March 2012 1:20 PM > To: BRAILLENote List > Subject: [Braillenote] HumanWare's Prices > > Hi again listers. This is my last post for the day (smile). > > I have a bit of a gripe with HumanWare's prices. I only got my > APEX in late november or early December and already I'm having a > problem with either the power adapter or the connection port. I > called the Australian office to find out the price of a new > adapter and got told that a new one would cost $75 Australian, > plus GST, plus postage. I am a pensioner and receive no other > income, apart from the occasional singing gig I can obtain. It > is very difficult for any blind person to obtain employment in > South Australia. Yet HumanWare, who claim to be a business for > the blind, charge exorbitant prices for products which only go so > far in meeting the requirements of their clients. I am thinking > of sending the adapter back for testing but will still need to > purchase a spare. I am not happy. > > Cheers! > > Michele > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > ---------------------------------------- Christopher Gray, President Bay Area Digital Promoting good health with great technology 870 Market Street, #653 San Francisco, CA 94102 Phone: (415) 217-6667 fax: (415) 962-2520 Email: [email protected] ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
