hello everybody,

i am struggeling for some months now to get really great coffee from
my brewtus iv. the problem is simply explained, the coffee is always
harsh to some extend.

while i was going through all the variables (beans, grind, dose, tamp,
temperature, pressure) i did get my hands on a secondhand gaggia
classic and the latter outperforms my brewtus with ease. that just
cannot be! :(

i've tried so many combinations, i might just have tried it all. i am
starting to feel despair. maybe i just got a bad machine. but it's not
like there is a malfunction that can be shown, i don't think i can
return it to get a replacement with the argument 'the coffee tastes
harsh'. the fact that i ordered the machine from france (i live in the
netherlands) makes this more complicated.

with all the experimenting, i can make it more harsh or less harsh,
but never really perfect. with the gaggia, that's just simple, find
the right dose and grind (check flowrate) and you're rewarded with a
great cup.

with the brewtus, a big financial investment plus months of struggling
and no reward.

it is in this despair that i am asking this forum for help.

all the best,
guido.

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