Dear Friends

Kindly advise me on a few issues I have been having with my 3 week old Brewtus 
IV-R running off a tank:

1. The grouphead sometimes does not get hot enough even after 40 minutes. It 
gets warm, but not hot, sometimes.

2. I think the rotary pump is noisier than it should be and the cups are now 
rattling which is new

3. When starting the shot, the pressure dips briefly before escalating to brew 
pressure. This happens consistently whether using coffee, blind disc or nothing 
(see video).

4. The water coming out of the grouphead has been cloudy of recent.

5. The grouphead lets out puffs of steam from time to time, mostly after a shot 
but also when just free running the group. These have splashed and burned on 
more than one occasion.

6. If I wire a 2 pin plug so that I can use my WiFi plug, there is current 
leakage and touching the machine gives you a small continuous shock. This 
disappears once a 3 pin earthing plug is used, but it obviously just means that 
the leaking current is being earthed, not that there is no leaking current. I 
was told not to worry about this if the machine is working fine.

The machine is still under warranty and will be looked at soon. I just want to 
make sure I know what to tell the techs and that I don’t get persuaded to 
accept something abnormal as normal.

Other details: the tank is a 5L tank behind the machine. No added parts such as 
flojet etc. Water is good quality spring water.

Video: https://www.dropbox.com/s/ve242qk07l3ca2z/Brewtus%20issues.MOV?dl=0

Any advice will be much appreciated

Thank you in advance

M Ameen Ally
South Africa

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