As am I. Full marks to Kold Serve for customer service and client satisfaction. What grinder have you paired your Brewtus with?
On Thu, 04 Oct 2018 at 17:11, Louis Fourie <[email protected]> wrote: > Hi Ameen > > Glad to hear that. I also had some teething problems with mine but > fortunately the supplier, Kold Serve, was quite helpful and I am enjoying > my Brewtus. > > > > Kind regards > > > > Louis Fourie > > 082 808 0476 > > > > *Jesus Christus leef en Hy is my Here* > > *Jesus Christ lives and He is my Lord* > > > > > > > > *From:* [email protected] [mailto:[email protected]] *On > Behalf Of *Mohammed Ameen Ally > *Sent:* Thursday, 04 October 2018 14:53 > *To:* [email protected] > *Subject:* Re: Many issues > > > > Hi there > > > > I did thanks > > > > I had the hose connected to a fat pipe running into my external tank coz I > didn’t want to risk rusting the hose > > > > The water level in the fat pipe dropped to the tank meniscus level each > time the pump stopped. When the pump started, it would entrain that air > first, then the water. That air sucking caused the initial dip in pressure. > > > > So I chucked the fat pipe, threw the hose directly into the tank, bled out > all the air I had sucked into the machine and voila > > > > Thanks for the message > > > > Regards > > > > Ameen Ally > > Cape Town > > > > On Thu, 04 Oct 2018 at 14:49, <[email protected]> wrote: > > > > On Thursday, July 5, 2018 at 2:16:03 PM UTC+2, [email protected] wrote: > > Dear Friends > > Kindly advise me on a few issues I have been having with my 3 week old > Brewtus IV-R running off a tank: > > 1. The grouphead sometimes does not get hot enough even after 40 minutes. > It gets warm, but not hot, sometimes. > > 2. I think the rotary pump is noisier than it should be and the cups are > now rattling which is new > > 3. When starting the shot, the pressure dips briefly before escalating to > brew pressure. This happens consistently whether using coffee, blind disc > or nothing (see video). > > 4. The water coming out of the grouphead has been cloudy of recent. > > 5. The grouphead lets out puffs of steam from time to time, mostly after a > shot but also when just free running the group. These have splashed and > burned on more than one occasion. > > 6. If I wire a 2 pin plug so that I can use my WiFi plug, there is current > leakage and touching the machine gives you a small continuous shock. This > disappears once a 3 pin earthing plug is used, but it obviously just means > that the leaking current is being earthed, not that there is no leaking > current. I was told not to worry about this if the machine is working fine. > > The machine is still under warranty and will be looked at soon. I just > want to make sure I know what to tell the techs and that I don’t get > persuaded to accept something abnormal as normal. > > Other details: the tank is a 5L tank behind the machine. No added parts > such as flojet etc. Water is good quality spring water. > > Video: https://www.dropbox.com/s/ve242qk07l3ca2z/Brewtus%20issues.MOV?dl=0 > > Any advice will be much appreciated > > Thank you in advance > > M Ameen Ally > South Africa > > I am also in RSA and own a vibe model Brewtus IV bought in October 2016. I > would like to know if you had your issues with the Brewtus resolved. > > -- > You received this message because you are subscribed to the Google Groups > "Brewtus" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/brewtus. > For more options, visit https://groups.google.com/d/optout. > > -- > You received this message because you are subscribed to a topic in the > Google Groups "Brewtus" group. > To unsubscribe from this topic, visit > https://groups.google.com/d/topic/brewtus/XWwAFcWi-vM/unsubscribe. > To unsubscribe from this group and all its topics, send an email to > [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/brewtus. > For more options, visit https://groups.google.com/d/optout. > > -- > You received this message because you are subscribed to the Google Groups > "Brewtus" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/brewtus. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/brewtus. For more options, visit https://groups.google.com/d/optout.
