Kevin wrote: I'm having service done in my house by a utility. To be more specific, it's work that THEY mandate, that they need to do. I have the day off but had to change plans so I was here today. I'm outside working, I come inside and there's a phone message from the utility saying: "I calling to make sure someone is there, since no one has answered, you'll have to call 1-800 to make another appointment." AHHHHHH! I don't have a time stamp, but I was only outside for 30 minutes at the most.
I called them back, got voice mail, got a person, got transferred, got another person, got cut off. Did it again and got put on hold before explaining what was going on, finally explained (I was quite mad but was using the calm but deadly voice), got put on hold again. The service person was on another job and would not be able to come back to me today. I said "Why? I'll be here all day. I don't go to sleep until 10PM." The lady laughed and said they only work until 4:30. She started asking about another service date. I offered Nov 28th (major US holiday), then Dec. 25th, then Jan 1. (I won't be at my house those days, but it never hurts to offer). Now she was getting mad. They offer Saturday hours but the only one I have nothing scheduled for is Dec 21, but they don't like to make plans that far in the future! I said take it or leave it and hung up. That was an hour ago. I'm calm now. ************ I'd have demanded someone in management on the line IMMEDIATELY. In my job, I have frequently been involved in getting Bell Atlantic, Ameritech and US West technicians out to restore failed circuits, and I've found that all it takes is being willing to quietly and patiently DEMAND that they do what they said they would do, and do it NOW. If you're dealing with a phone company, I *might* be able to get my hands on, say, the VP of Operation's cell phone number... Did that once when dealing with SWBT and they kept telling me that it'd be at least 3 days before someone could get out and repair my home phone line. Darned if I didn't have a technician out within the next couple of hours. Adam C. Lipscomb [EMAIL PROTECTED] __________________________________________________ Do you Yahoo!? Faith Hill - Exclusive Performances, Videos & More http://faith.yahoo.com _______________________________________________ http://www.mccmedia.com/mailman/listinfo/brin-l
