In answer to the subject line question, I'd say right about now. :)
Adam's advice was good.
In general, if you're having problems with service, there's a 3-stage
escalation one of Dan's co-workers came up with over time.
1) OK, I can see that you can't really help me with this. I'd like to
speak with your supervisor.
If you're being really hardass, many people will be *relieved* to pass you
to their supervisor. Repeat this step as necessary.
2) This is *completely* unacceptable.
Works well in person, at least. Best at restaurants, in my experience.
You don't use this one until you've gone up the hierarchy by at least one
level.
3) What are you going to do for me *now*?
Works *very* well if you're having a crappy restaurant experience. May
work well if you've got someone very high level on the phone; I can't
speak from personal experience on that front.
Julia
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