Kevin Tarr wrote: > <snipped service nightmare> > That was an hour ago. I'm calm now.
You have my deepest sympathies. I've gone through various cycles of these kinds of experiences last year when we tried to move into this house for a couple of weeks. Had some successes but it cost me a lot of restrained to not start yelling and shouting and abusing the person on the other end of the phone line/service desk when yet another visit was apparently not taking place without any notice. The usual excuses were something along the line of "not showing up in the schedule for today" "delayed because of other more urgent work" while I was standing in a puddle of water from a bodged job by the same company, "are you sure you made that appointment with our firm?" or other excuses that mostly felt like a personal insult. One thing I learned. It doesn't pay to be abusive to the person on the other end. Swallow your pride, demand the manager, explain the situation and ask for a discount on the work for the inconvenience you have because of the system they use. Play the victim and milk it as much as you can. Be patheticly helpless to help them and pretend to be the mangled victim of their system, it really really helps to play on the sympathy nerves. If that doesn't work abruptly change to the competent bysiness type. Compliment them on the way they thought through their system, offer that a second call an hour later would have been an option to prevent all this, suggest to them that they could have warned you that there is a call system so that you could have taken appropriate action, and demand this mess to be sorted at their expense. But then again..... Same as the notes I get from workmen showing up without an appointment, "because you weren't home (as if I don't have anything better to do then wait for them to show up) we can not do the job you require us to do". HA!. Should have made an appointment you stupid *&%#@!. It is simply infuriating and in the end.... what can you do except keel over, make another appointment and hope this time it will all work out, they show up and you never ever have anything to do with them ever again. <BIG SIGH> Sonja _______________________________________________ http://www.mccmedia.com/mailman/listinfo/brin-l
