On 9/13/2016 11:36 PM, Allen Brier N5XZ via BVARC wrote:
Turns out it is not my equipment. Several of my neighbors are without
internet also. I had to drag it out of the Asian woman that I am not
the only one with an outage. Anyway, I am using my phone as a hotspot
and it is working well.
Hopefully, they will be out in a few days to fix whatever the problem is.
Allen R. Brier N5XZ
1515 Windloch Lane
Richmond, Texas 77406-2553
(281) 342-1882 (Home)
(713) 705-4801 (Cell)
When I have an outage, I get told by the robot on the telephone support
line that "there is an outage in my area" and there is typically an
estimated time to repair. I then get an option to receive a telephone
call or text message when the failure is corrected.
While I have never once received a call or text telling me that it's
working again, the downtime is most easily measured in hours. I don't
know how long it was down the last time (I was working on my computer
locally and while members of the family noted it, they didn't bother to
tell me about it) but it was less than two hours despite the claim that
the outage would last all night. The outage started around 9PM last
Saturday and was corrected 10:30 or so. (I was still working on my
computer locally and nobody bothered to tell me that service had been
restored.)
It's Comcast, just like you, so I don't know what the difference is.
--
Jonathan Guthrie KA8KPN
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