> On Nov 29, 2016, at 2:18 PM, Jeff Evans <jev...@ars-nova.com> wrote: > > I hope it is not misuse of this list to add another voice to that of Mark
Not at all. > - we received two user complaints about the font panel problem in our legacy > apps, but it must have bothered many many more who didn't complain or who > didn't realize the problem was with the font panel - as far as they were > concerned, the computer or our software was just acting up. It took me a > while to realize the problem was in system code, and I didn't file a report > either; by that time Apple had heard about it. So certainly one should not > take a low number of bug reports as evidence that a problem is not causing > much trouble. Especially something so integral to so many older apps; any > program offering a font choice is likely to have people using that mechanism. Certainly we do also look at crash reports that are automatically filed from end-user systems to determine the frequency of an issue. There may be only a few actual Radars tracking an issue, but if the crash-tracking system shows a large number of crash reports, then that will increase the priority of a fix. In this particular case, the fix for the crash opening the font panel is going into 10.12.2. -eric
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