We had the same problem. Unfortunately it's a user training issue. We decided to take out the 911 pattern and put stickers on the phones which specified to dial 9911 for emergency. False 911 calls dramatically reduced after that.
HTH > On May 26, 2014, at 8:31 AM, Ben John <benjoh...@hotmail.com> wrote: > > Guys, > Our users are dialing 911 by mistake and cops are responding to the calls i > think the reason being we use 9 to dial out. > For long distance it is 91 and international it is 9011 . i thought about > using 8 instead of 9 to dial out but we have some DNs that start with 8. Some > of the guys suggest to use secondary dial tone when we press 9. Below are the > route patterns that start with 9. Any idea how to solve this ? > 9.011! > 9.011!# > 9.1[2-9]XX[2-9]XXXXXX > 9.[2-9]XX[2-9]XXXXXX > 91.[2-9]XX[2-9]XXXXXX > 9.911 > 911 > 91.800[2-9]XXXXXX > > Thanks, > > Ben > _______________________________________________ > Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: > > iPexpert on YouTube: www.youtube.com/ipexpertinc
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