Hi,
You could use Unity Connection to intercept 911 calls.
In few cases where this was becoming a big issue I setup a call handler
that would play a message: "If you are trying to reach 911 press 1 or just
stay on the phone, if you dialed 911 by mistake hang up now".
CSS on most phones -->911 --> CFA to VM
CSS on Unity-->911--> PSTN
911CallHandler -- DTMF1 --> 911
After Greeting -->911
HTH,
Robert
On Mon, May 26, 2014 at 9:31 AM, Ben John <[email protected]> wrote:
> Guys,
> Our users are dialing 911 by mistake and cops are responding to the calls
> i think the reason being we use 9 to dial out.
> For long distance it is 91 and international it is 9011 . i thought about
> using 8 instead of 9 to dial out but we have some DNs that start with 8.
> Some of the guys suggest to use secondary dial tone when we press 9. Below
> are the route patterns that start with 9. Any idea how to solve this ?
> 9.011!
> 9.011!#
> 9.1[2-9]XX[2-9]XXXXXX
> 9.[2-9]XX[2-9]XXXXXX
> 91.[2-9]XX[2-9]XXXXXX
> 9.911
> 911
> 91.800[2-9]XXXXXX
>
> Thanks,
>
> Ben
>
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