Hi, You could use Unity Connection to intercept 911 calls. In few cases where this was becoming a big issue I setup a call handler that would play a message: "If you are trying to reach 911 press 1 or just stay on the phone, if you dialed 911 by mistake hang up now".
CSS on most phones -->911 --> CFA to VM CSS on Unity-->911--> PSTN 911CallHandler -- DTMF1 --> 911 After Greeting -->911 HTH, Robert On Mon, May 26, 2014 at 9:31 AM, Ben John <benjoh...@hotmail.com> wrote: > Guys, > Our users are dialing 911 by mistake and cops are responding to the calls > i think the reason being we use 9 to dial out. > For long distance it is 91 and international it is 9011 . i thought about > using 8 instead of 9 to dial out but we have some DNs that start with 8. > Some of the guys suggest to use secondary dial tone when we press 9. Below > are the route patterns that start with 9. Any idea how to solve this ? > 9.011! > 9.011!# > 9.1[2-9]XX[2-9]XXXXXX > 9.[2-9]XX[2-9]XXXXXX > 91.[2-9]XX[2-9]XXXXXX > 9.911 > 911 > 91.800[2-9]XXXXXX > > Thanks, > > Ben > > _______________________________________________ > Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: > > iPexpert on YouTube: www.youtube.com/ipexpertinc >
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