I use both 911 and 9.911.
People are conditioned to dial 911 and in an emergency some people panic.
K.I.S.S.
CDR was key on my last job to fix this.
One branch was complaining more than others and almost all of the calls
were erroneously placed by a single user.
Another thing I did was direct all incoming calls from the analog trunks
to the main hunt group in each branch.
I think the end user hears the 911 operator answer and realises they've
dialled the wrong number. They hang up and the 911 operator tries to
call back. If the 911 operator gets an RNA they will dispatch.
The end user needs to be part of the solution. They shouldn't just hang
up but tell the 911 operator they've dialled wrong.
One more thing, at these branches there were only 2 analog trunks
available if the network went down. I only had one of the two available
to carry normal traffic (when the network is down) and had both
available for 911 traffic.
HTH
On 05/26/2014 06:31 AM, Ben John wrote:
Guys,
Our users are dialing 911 by mistake and cops are responding to the
calls i think the reason being we use 9 to dial out.
For long distance it is 91 and international it is 9011 . i thought
about using 8 instead of 9 to dial out but we have some DNs that start
with 8. Some of the guys suggest to use secondary dial tone when we
press 9. Below are the route patterns that start with 9. Any idea how
to solve this ?
9.011!
9.011!#
9.1[2-9]XX[2-9]XXXXXX
9.[2-9]XX[2-9]XXXXXX
91.[2-9]XX[2-9]XXXXXX
9.911
911
91.800[2-9]XXXXXX
Thanks,
Ben
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