You need to be VERY careful if you intercept 911 calls. I would suggest that you become very familiar with the 911 laws in your area before you do any changes to how you handle the calls. Most municipalities have laws that require no interception and that you have both the 9,911 and the 911 route patterns. Just my 2 cents. ☺
Keith D'Atrio | Sr. Collaboration Architect Presidio | www.presidio.com<http://www.presidio.com> D: 501.218.8299 | C: 863.944.2996 | F: 301.313.9809 | kdat...@presidio.com<mailto:kdat...@presidio.com> [Practical thinking for a connected world.]<http://www.presidio.com> Follow us: [Follow Presidio on Twitter]<http://www.twitter.com/presidio> From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of probert...@gmail.com Sent: Monday, May 26, 2014 10:11 PM To: Ben John Cc: email@example.com Subject: Re: [OSL | CCIE_Voice] 911 calls by mistake Hi, You could use Unity Connection to intercept 911 calls. In few cases where this was becoming a big issue I setup a call handler that would play a message: "If you are trying to reach 911 press 1 or just stay on the phone, if you dialed 911 by mistake hang up now". CSS on most phones -->911 --> CFA to VM CSS on Unity-->911--> PSTN 911CallHandler -- DTMF1 --> 911 After Greeting -->911 HTH, Robert On Mon, May 26, 2014 at 9:31 AM, Ben John <benjoh...@hotmail.com<mailto:benjoh...@hotmail.com>> wrote: Guys, Our users are dialing 911 by mistake and cops are responding to the calls i think the reason being we use 9 to dial out. For long distance it is 91 and international it is 9011 . i thought about using 8 instead of 9 to dial out but we have some DNs that start with 8. Some of the guys suggest to use secondary dial tone when we press 9. Below are the route patterns that start with 9. Any idea how to solve this ? 9.011! 9.011!# 9.1[2-9]XX[2-9]XXXXXX 9.[2-9]XX[2-9]XXXXXX 91.[2-9]XX[2-9]XXXXXX 9.911 911 91.800[2-9]XXXXXX Thanks, Ben _______________________________________________ Free CCIE R&S, Collaboration, Data Center, Wireless & Security Videos :: iPexpert on YouTube: www.youtube.com/ipexpertinc<http://www.youtube.com/ipexpertinc> This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments. Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited.
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