Hello, I don't do anything MAC but maybe shipping dewars would be a good situation for an Apple Airtag, which I read about recently, or equivalent, if there are any?
Best wishes, Jon Cooper. jon.b.coo...@protonmail.com Sent from Proton Mail mobile -------- Original Message -------- On 28 Jul 2023, 08:56, Savvas Savvides wrote: > Dear Kevin, > > A similar incident from just two weeks ago, in Europe in our case, was > resolved by travelling to the regional FedEx package collection/distribution > center to recover the dry-shipper in person. This involved gaining access to > the FedEx center and talking to the right people. > > I would absolutely not wait this out because your shipment is probably > somewhere in the corner of a distribution center used as a seat by employees > taking a break. I can attest to the fact that they do have such corners where > “problematic" shipments are piled up! > > Despite what you were told on the phone or could deduce from any online > tracking systems (in our case the dry-shipper was not even trackable), there > is still a (very good) chance that your shipment might still be at a regional > collection/distribution center. > > The key is to get to any information about where this place might be, talk to > the local people, and find out what the actual route of the shipment might > have been after getting picked up from your lab. The routes often involve > intermediate collection/distribution sites. > > To their credit, and in contrast to the general FedEx customer service, the > people at the regional FedEx distribution center (including the shift > manager) were very empathic and helpful, and used means that go above and > beyond SOPs to help. This included sharing photos of the shipment via > WhatsApp with drivers/employees of the three previous shifts etc… Despite the > volumes of work they handle, drivers and other courier employees actually do > remember unusually looking shipments, such as a shipping-case containing a > dry-shipper! > > Best of luck and wishes, > Savvas > >> On 28 Jul 2023, at 08:15, Savvas Savvides <savvas.savvi...@ugent.be> wrote: >> >> Best wishes, >> Savvas >> >> Begin forwarded message: >> >>> From:"Dr. Kevin M Jude" <kj...@stanford.edu> >>> Date:28 July 2023 at 05:16:39 CEST >>> To:CCP4BB@jiscmail.ac.uk >>> Subject:[ccp4bb] Dry shipper in limbo >>> Reply-To:"Dr. Kevin M Jude" <kj...@stanford.edu> >> >>> >>> My first adventure in international crystallography is off to an >>> inauspicious start. On Monday, I sent a dry shipper “overnight” from >>> California to Saskatchewan, but it has been stuck in the Memphis FedEx >>> facility for a few days. I’ve gotten several conflicting explanations of >>> the status from FedEx on the phone, but the most likely seems that it has >>> “pre-cleared” customs and yet has not yet made it to Calgary. It’s not >>> clear whether anyone actually knows where the shipping case is, since I was >>> asked to give a physical description of it. Is there anything else I can do >>> from a few thousand miles away, or do I just have to wait this out? >>> >>> -- >>> >>> Kevin Jude, PhD >>> >>> Structural Biology Research Specialist, Garcia Lab >>> >>> Howard Hughes Medical Institute >>> >>> Stanford University School of Medicine >>> >>> Beckman B177, 279 Campus Drive, Stanford CA 94305 >>> >>> Phone:[(650) 723-6431](tel:%28650%29%20723-6431) >>> >>> --------------------------------------------------------------- >>> >>> To unsubscribe from the CCP4BB list, click the following link: >>> https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB&A=1 > > --------------------------------------------------------------- > > To unsubscribe from the CCP4BB list, click the following link: > https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB&A=1 ######################################################################## To unsubscribe from the CCP4BB list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/WA-JISC.exe?SUBED1=CCP4BB&A=1 This message was issued to members of www.jiscmail.ac.uk/CCP4BB, a mailing list hosted by www.jiscmail.ac.uk, terms & conditions are available at https://www.jiscmail.ac.uk/policyandsecurity/
