Re: 7 Myths of Outsourcing

[dana tierney]

I think that this is part of the perception that technical support is a cost center not an asset. You should hve heard the rant I just listened to after someone talked to Dell tech support in India. She though they were "very nice" but she is never buying another Dell.

>   This appears to be a pro-outsourcing article:
>
> <http://www.computerworld.com/developmenttopics/development/story/0,
> 10801,93413,00.html?nas=APP-93413>
>
>
  
> I particularly like this quote from page 2:
>
...
> most outsourced jobs are supporting operations that aren't part of the
>
> core competency of U.S. firms, such as phone technical support ... and
>
> software coding...
>
  
> Discuss amongst yourselves.
>
>
>
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