Jerry Johnson
>>> [EMAIL PROTECTED] 06/17/04 02:57PM >>>
At 14:26 6/17/2004 -0400, you wrote:
>I think that this is part of the perception that technical support is a
>cost center not an asset. You should hve heard the rant I just listened to
>after someone talked to Dell tech support in India. She though they were
>"very nice" but she is never buying another Dell.
I heard that Dell is moving back most of their call centers back to the US
due to customer complaints.
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