I do think that the current dynamic seems to be let's minimize tech support costs as much as possible, and I think this is wrong-headed. Look where it got AOL.
I know that I had some very positive experiences with Gateway technical support around 2000 and subsequently recommended them to a number of people. I am not sure how their tech support is now -- Gateway was an employer's choice not mine.
Dana
> I have used both business and consumer tech support and quite frankly,
> the indian guys on the other end are fun, smart and funny. Not a
> problem for me, except once, via email where one insisted that Alaska
> wasnt' in the united states.
> ----- Original Message -----
> From: Tony Weeg
> To: CF-Community
> Sent: Thursday, June 17, 2004 10:57 AM
> Subject: RE: 7 Myths of Outsourcing
>
>
> dell is moving back their BUSINESS tech support.
>
> consumer tech support from what ive heard, is staying there...
>
> so be it.
>
> -----Original Message-----
> From: Won Lee [mailto:[EMAIL PROTECTED]
> Sent: Thursday, June 17, 2004 2:57 PM
> To: CF-Community
> Subject: Re: 7 Myths of Outsourcing
>
> At 14:26 6/17/2004 -0400, you wrote:
> >I think that this is part of the perception that technical support is
> a
> >cost center not an asset. You should hve heard the rant I just
> listened to
> >after someone talked to Dell tech support in India. She though they
> were
> >"very nice" but she is never buying another Dell.
>
> I heard that Dell is moving back most of their call centers back to
> the US
> due to customer complaints.
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