Re: 7 Myths of Outsourcing

[BethF]

I have used both business and consumer tech support and quite frankly, the indian guys on the other end are fun, smart and funny. Not a problem for me, except once, via email where one insisted that Alaska wasnt' in the united states.
  ----- Original Message -----
  From: Tony Weeg
  To: CF-Community
  Sent: Thursday, June 17, 2004 10:57 AM
  Subject: RE: 7 Myths of Outsourcing

  dell is moving back their BUSINESS tech support.

  consumer tech support from what ive heard, is staying there...

  so be it.

  -----Original Message-----
  From: Won Lee [mailto:[EMAIL PROTECTED]
  Sent: Thursday, June 17, 2004 2:57 PM
  To: CF-Community
  Subject: Re: 7 Myths of Outsourcing

  At 14:26 6/17/2004 -0400, you wrote:
  >I think that this is part of the perception that technical support is a
  >cost center not an asset. You should hve heard the rant I just listened to
  >after someone talked to Dell tech support in India. She though they were
  >"very nice" but she is never buying another Dell.

  I heard that Dell is moving back most of their call centers back to the US
  due to customer complaints.

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