> -----Original Message----- > From: Mary Jo Sminkey [mailto:[EMAIL PROTECTED] > Sent: Sunday, July 08, 2007 9:19 AM > To: CF-Community > Subject: Re: How to get rid of a customer?? > > >I'm assuming but it sounds like you're playing dual roles: Sales for a > >"packaged product" and development/professional services for that > product. > > Yes...but in this case, it's not a request for any professional > development work. I'm well-versed in keeping those consultations to a > reasonable level. This is specifically sales questions about what my > product does. > > > +) Refer constantly to the public marketing materials: don't > >re-answer questions answered in those materials. This assumes that > the > >public materials are relatively complete - if they're not then you > should > >expect lots of questions. ;^) > > Most of the rest of what you wrote really doesn't apply in this > situation. This is just someone wanting a *lot* of detail about what my > product does, how it is written, tested, etc. before buying it. While I > do have a pretty comprehensive list of features on my site, he's > wanting a level of detail that goes well beyond what is typical. If I
Then you should be comfortable in suggesting that a small requirements gathering project be designed. As your sales materials have exhausted their scope then you need something more formal. In any case, even if it's difficult to put into words, the situation has clearly gone beyond what you'd consider pre-sales support. Jim Davis ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Create Web Applications With ColdFusion MX7 & Flex 2. Build powerful, scalable RIAs. Free Trial http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJS Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:237915 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5
