>Then you should be comfortable in suggesting that a small requirements >gathering project be designed. As your sales materials have exhausted their >scope then you need something more formal. In any case, even if it's >difficult to put into words, the situation has clearly gone beyond what >you'd consider pre-sales support.
Thanks for your ideas. I've not gotten anything more today so I'm thinking I may have finally satisfied him (or he takes Sundays off!) I hope so...I'm always in a more difficult position with customers that a typical developer would not be, since I do rely a lot on referrals from sites like the Abode Exchange and Hotscripts and a poor review from someone can really be a problem. Not many people have to worry about public reviews of their application(s) and customer support! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Upgrade to Adobe ColdFusion MX7 The most significant release in over 10 years. Upgrade & see new features. http://www.adobe.com/products/coldfusion?sdid=RVJR Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:237916 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5
