Are you home support or business support? I was able to gripe and gripe very loudly with a long list of repeated issues until they finally caved and sent me a new one. I also had Next Business Day business support and a line of email communication with a dell support rep that "took ownership" of the issue.
If you start throwing that term around, they get pretty serious. Again though, I have business support and it may make all the difference in the world. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;203748912;27390454;j Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:264045 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
