My personal take would be indicate a willingness to try and help out since you're a good person and all but make a very clear distinction between business and personal that way you aren't setting a precedent for free business support.
I'd say something like, "I'm not sure if I can help or not but I'd be glad to take a quick look. Let me wrap up this business project and then we'll see if we can't find an hour outside of work to figure out what's going on with your computer." You are polite and helpful but making it clear to her that this is you being nice, not your business being on call for her personal issues for free. Cheers, Judah On Mon, Dec 12, 2011 at 12:15 PM, Dakota Burns <[email protected]> wrote: > > Good point Robert -- thanks for the feedback. > > Since I started this thread earlier today, I'm not going to send my reply > until later today / eve. Could be simple stuff -- just feel a bit uneasy > about the whole thing as she's the one responsible for contacting me on > behalf of the organization when they're willing to pay for advanced > support. Since I'm 100% self employed -- need to balance the cash flow with > relationship building ;-) > > Dakota ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:344424 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-community/unsubscribe.cfm
