their hiring criteria are not real high and they have a 5 minute call time so there are big incentives not to dig too deep into the caller's problem. Some techs used to hang up on people; these were usually the ones that got promoted :)
Dana PS = since we ave been having this little converation back and forth I should probably let you know I am heading out to brunch now. Dan Phillips writes: > Oh I know just what you mean. And normally when you call AOL (no > offence, I know you worked there) most of the techs just say "reinstall > AOL" which sometimes adds a duplicate AOL adapter which makes matters > worse. > > When I was on AOL (back in the 2.0/3.0 days) I only had to contact > support twice. One time I called because I had a cheap modem and needed > the modem string for it so I could dial in. I was told to uninstall AOL. > The other time was when they had a Netscape version that would work with > AOL. You could find it by using keyword "Netscape". I had to reinstall > it one day but could not find any reference to Netscape. Their online > support then told me that they never offered Netscape. This was around > the time that they added IE to the software. Veddy Interstink. > > Dan Phillips > www.CFXHosting.com > 1-866-239-4678 > [EMAIL PROTECTED] > > -----Original Message----- > From: Dana Tierney [mailto:[EMAIL PROTECTED] > Sent: Friday, July 04, 2003 1:03 PM > To: CF-Community > Subject: Re: Webcasst Feedback > > > well see if you use AOL at all it installs the AOL adapter. On some > machines -- I never did understand why only some -- the mere presence of > the AOL adapter trashes TCP/IP. Wich can be fixed in 20 minutes if you > know how but is endless with a newbie that thinks it is easier to just > use AOL. > > Anyway, they are thinking that the alternates are not reliable because > the TCP/IP keeps going down, and they refuse to believe AOL might be a > cause of this. That's bashing. > > Dana > > Dan Phillips writes: > > > more reliable = I'm too lazy to click the mouse two more times a day > > to get my mail/home page. > > > > -----Original Message----- > > From: Dana Tierney [mailto:[EMAIL PROTECTED] > > Sent: Friday, July 04, 2003 12:45 PM > > To: CF-Community > > Subject: Re: Webcasst Feedback > > > > > > well when I worked for other isps I really hated the relunctant > > convert from AOL because the AOL adapter trashes the TCP/IP stack and > > then you have to remove it, restart, re-add, and all this with someone > > > going omg, it isnt this hard to get on AOL... and sure enough they > > would get back on AOL at some point and it would need to be done > > again... about half of them went back to AOL because it was "more > > reliable"... > > > > Dana > > > > Dan Phillips writes: > > > > > Preach on Sister Dana! I've been in the industry and online for many > > > years and I know how some AOLers are and how crappy their software > can > > > > > be. When 5.0 came out I was going bench work and I hated AOL. Why? > > > 5.0 > > > > > took over all network settings and if you uninstalled it? Don't even > > > ask. > > > > > > I have a rant saved somewhere about AOL on an old blogg I used to > > > run. > > > > > It focused really on what AOL did for the internet as far as > > > bringing > > > people online who never would have (or never should have) thought > > > about being on the web. > > > > > > Dan Phillips > > > www.CFXHosting.com > > > 1-866-239-4678 > > > [EMAIL PROTECTED] > > > > > > -----Original Message----- > > > From: Dana Tierney [mailto:[EMAIL PROTECTED] > > > Sent: Friday, July 04, 2003 12:08 PM > > > To: CF-Community > > > Subject: Re: Webcasst Feedback > > > > > > > > > (rant) > > > > > > The AOL browser *is* wonky, and I speak as a former AOL tech support > > > person. The "gateway" to the internet was constantly going down > > > (1996?) and the company attitude was more or less who needs the > > > internet when they have our content. AOL users are also frequently > > > incredibly defensive. You tell them that they can get better service > > > > for less and they say but I like to IM... you tell them they don't > > > need AOL for that and they say you are bashing, poor widdle AOL.... > > > > > > (end rant) > > > > > > Dan Phillips writes: > > > > > > > The AOL browser is wonky. Everyday I hear it won't do this or > > > > that. That could be the issue but I have no idea what would cause > > > > it. > > > > > > > > Dan Phillips > > > > www.CFXHosting.com > > > > 1-866-239-4678 > > > > [EMAIL PROTECTED] > > > > > > > > -----Original Message----- > > > > From: Dana Tierney [mailto:[EMAIL PROTECTED] > > > > Sent: Friday, July 04, 2003 11:47 AM > > > > To: CF-Community > > > > Subject: Re: Webcasst Feedback > > > > > > > > > > > > I sent the link to him in an IM and I am sure he just clicked on > > > > it. > > > > > > I > > > > > > > am also sure he uses the AOL browser; he was trying to get me to > > > > tech > > > > his browser not to long ago and I was telling him he could connect > > > > > with AOL and use IE and it was just not getting across. Older guy, > > > > > smart but not a computer person. Retired mechanical engineer. > > > > > > > > Dana > > > > > > > > Dan Phillips writes: > > > > > > > > > Are they adding the URL to the AOL browser or just using IE? > > > > > > > > > > Dan Phillips > > > > > www.CFXHosting.com > > > > > 1-866-239-4678 > > > > > [EMAIL PROTECTED] > > > > > > > > > > -----Original Message----- > > > > > From: Dana Tierney [mailto:[EMAIL PROTECTED] > > > > > Sent: Friday, July 04, 2003 11:38 AM > > > > > To: CF-Community > > > > > Subject: Re: Webcasst Feedback > > > > > > > > > > > > > > > I get it just fine. I asked someone I know who has AOL to check > > > > > it and > > > > > > > > > he says the player comes up but nothing loads. He has 512 RAM > > > > > and > > > > > WIndows Me. > > > > > > > > > > Dana > > > > > > > > > > > >>Anybody feel like checking out our webcast and giving me > > > > > > >feedback? Go > > > > > > >>to one of the below links: > > > > > > >> > > > > > > >>We're broadcasting our National Finals live on the net. > > > > > > >>I've > > > > > > >had a few > > > > > > > > > > > > > >>problems with people who use AOL(not behind a firewall) > > > > > > >>saying > > > > > > > > >>they can't get on. Anybody have any ideas maybe why? I > > > > > > >>believe > > > > > > > > >>port 1755 should be open to view. > > > > > > >> > > > > > > >>Section C (Groups) > > > > > > > > > >>http://pointers.audiovideoweb.com/asxfiles-live/nj45winlive9702.as > > > > > > >>x > > > > > > >> > > > > > > >>Section A (Solos) > > > > > > > > > >>http://pointers.audiovideoweb.com/asxfiles-live/nj45winlive9703.as > > > > > > >>x > > > > > > >> > > > > > > >>Thanks > > > > > > >>Matt Small > > > > > > >>IT Director > > > > > > >>Showstopper American Dance Championships > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=5 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=5 This list and all House of Fusion resources hosted by CFHosting.com. 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