But Matt, you skipped over the part where I mentioned trends, firestorms, and escalation through support.
If you have 1 user, having a problem, that does not contact support, the likelihood of the problem being looked at, much less resolved, is minimal. Then, you have 50 users, all having the same issue, and 10 of them contact support. 10 of them have the issues properly escalated and examined, and we see that a total of 50 users are seeing it. Bam! Problem will more than likely get fixed. On the flip side, if you have 1 user, who has an easily reproducible case, that calls tech support, and gets it escalated, the chances of it getting addressed and fixed are increased 100 fold. Jesse Noller [EMAIL PROTECTED] Macromedia Server Development Unix/Linux "special guy" "But I neeeeed tacos! I need them or I will explode! That happens to me sometimes!" -GIR > -----Original Message----- > From: Matt Liotta [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, October 08, 2002 10:25 AM > To: CF-Talk > Subject: RE: LONG time CF Supporter - About ready to dump CF! > > > While Matt just sent a message decrying public communication > between > > those of us at Macromedia and the community, how can we possibly work > on > > bugs and issues that are reduced to "stuff is broken". > > > The above is right in line with what I am talking about. Matt complains > about communication and someone responds from Macromedia with a > situation that they couldn't possibly respond to. Then they say, "Look > at what we have to deal with, how can we possibly respond to this?" > > You can't and I don't expect to you. What I expect a response on is when > I provide a thorough description of the problem including test code to > reproduce it. And I don't mean a response simply agreeing that I found a > bug. I am talking about feedback as to when the problem is hoped to be > resolved. Not a date mind you, just something along the lines of hoping > to have it resolved in x number of months. > > I also expect a response when I ask questions like "Why does Flash > Remoting in CFMX Enterprise not work with Java?" > > -Matt > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/cf_talk FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm
