That is all great in theory, but you need to take into account the user in question. While some of the people complaining may be the only ones who have mentioned the problem so far, they may be representing many more users e.g. someone who hosts CFMX applications.
Matt Liotta President & CEO Montara Software, Inc. http://www.montarasoftware.com/ 888-408-0900 x901 > -----Original Message----- > From: Jesse Noller [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, October 08, 2002 11:03 AM > To: CF-Talk > Subject: RE: LONG time CF Supporter - About ready to dump CF! > > But Matt, you skipped over the part where I mentioned trends, firestorms, > and escalation through support. > > If you have 1 user, having a problem, that does not contact support, the > likelihood of the problem being looked at, much less resolved, is minimal. > > Then, you have 50 users, all having the same issue, and 10 of them contact > support. 10 of them have the issues properly escalated and examined, and > we see that a total of 50 users are seeing it. > > Bam! Problem will more than likely get fixed. > > On the flip side, if you have 1 user, who has an easily reproducible case, > that calls tech support, and gets it escalated, the chances of it getting > addressed and fixed are increased 100 fold. > > > > Jesse Noller > [EMAIL PROTECTED] > Macromedia Server Development > Unix/Linux "special guy" > > "But I neeeeed tacos! I need them or I will > explode! That happens to me sometimes!" -GIR > > > -----Original Message----- > > From: Matt Liotta [mailto:[EMAIL PROTECTED]] > > Sent: Tuesday, October 08, 2002 10:25 AM > > To: CF-Talk > > Subject: RE: LONG time CF Supporter - About ready to dump CF! > > > > > While Matt just sent a message decrying public communication > > between > > > those of us at Macromedia and the community, how can we possibly work > > on > > > bugs and issues that are reduced to "stuff is broken". > > > > > The above is right in line with what I am talking about. Matt complains > > about communication and someone responds from Macromedia with a > > situation that they couldn't possibly respond to. Then they say, "Look > > at what we have to deal with, how can we possibly respond to this?" > > > > You can't and I don't expect to you. What I expect a response on is when > > I provide a thorough description of the problem including test code to > > reproduce it. And I don't mean a response simply agreeing that I found a > > bug. I am talking about feedback as to when the problem is hoped to be > > resolved. Not a date mind you, just something along the lines of hoping > > to have it resolved in x number of months. > > > > I also expect a response when I ask questions like "Why does Flash > > Remoting in CFMX Enterprise not work with Java?" > > > > -Matt > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/cf_talk FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Get the mailserver that powers this list at http://www.coolfusion.com
