> > paying $US 8.95 for a CD will give customers support.
>
>Fewer evaluators means fewer support incidents. The people who do evaluate
>it are more likely to be eventual customers, since they have to have a
>higher level of interest to actually order the product than to just
>download
>it on a whim.
>
While I see what you're saying, doesn't the fact that it's $500 to even
speak to a support engineer deter users already? Or is the support matrix
different for Flex users (i.e., you get a couple free calls or something)?
Regards,
Dave.
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