This is pretty much the approach that I am taking with an application of mine.

I have it set up so that any user can send the program an email with the 
subject of "Help" to find out commands that they can send by email as well as a 
list of items with mailto: links for sending the program email with the correct 
subject for that item.

If you are worried about the incorrect number in the subject, then some 
functionality to easily reassign a communication to a separate order would 
probably be in order (maybe I should add that to mine...).

Steve

>Well, what I'm thinking is to have a specific email address that would get
>checked by the app via a scheduled task using cfpop.  Order number would be
>in the subject, grab the body of the email and dump it into the order
>communications table with the timestamp coming from the email.
>
>The point for potential problems is if the wrong order number is put in the
>subject field.  I'm sure there are more, but that's the one that worries me. 

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