take a look at www.kayako.com their ticketing system is the most popular available and is quite customisable, you can add custom fields to collect custom information form users, and you can create rules to process tickets in different ways, so maybe it will do what you need. You can choose to do everything via email, the web interface or both.
On Fri, Apr 29, 2011 at 11:55 AM, Pete Ruckelshaus <[email protected]>wrote: > > The problem with UUID is that they aren't human-friendly. > > On Thu, Apr 28, 2011 at 10:11 PM, Phillip Vector > <[email protected]>wrote: > > > > > Instead of order number, make it the order ID (and use a UUID)? > > > > On Thu, Apr 28, 2011 at 6:19 PM, Pete Ruckelshaus > > <[email protected]> wrote: > > > > > > Well, what I'm thinking is to have a specific email address that would > > get > > > checked by the app via a scheduled task using cfpop. Order number > would > > be > > > in the subject, grab the body of the email and dump it into the order > > > communications table with the timestamp coming from the email. > > > > > > The point for potential problems is if the wrong order number is put in > > the > > > subject field. I'm sure there are more, but that's the one that > worries > > me. > > > > > > On Thu, Apr 28, 2011 at 8:45 PM, John M Bliss <[email protected]> > > wrote: > > > > > >> > > >> I have. Having trouble thinking of generalities/gotchas to share with > > you. > > >> Can you think of any more specific questions? > > >> > > >> On Thu, Apr 28, 2011 at 7:41 PM, Pete Ruckelshaus < > > [email protected] > > >> >wrote: > > >> > > >> > > > >> > I'm in the planning stages of building an industry-specific (think > > along > > >> > the > > >> > lines of limited production and custom bicycle frames) customer > > service > > >> > application. Much of the communication between customer and > crafstman > > is > > >> > meant to be via a web interface, but I'd also like to allow > > communication > > >> > via email, but have the contents of those emails be culled from a > > >> specific > > >> > email address and added to the customer record. > > >> > > > >> > What I'm wondering is if anyone here has done this sort of content > > update > > >> > via email, and what suggestions you would have for approach and > > >> > architecture? > > >> > > > >> > Thanks > > >> > > > >> > Pete > > >> > > > >> > > > >> > > > >> > > >> > > > > > > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:344049 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
