Exchange causes all kinds of problems, it has so many bugs and oddities and works differently to every other mail server and simple things become so complex. We had a lot of problems with our own ticketing system when we switched to exchange, it didn't take long for me to hate exchange and switch to google apps, no more problems now :-) One of the biggest issues was that exchange does not keep the original recipient address when you send to an alias, it replaces it with the mailbox name, this totally screws up ticketing systems. On 29 Apr 2011 19:16, "Rick Root" <[email protected]> wrote: > > On Thu, Apr 28, 2011 at 5:14 PM, Russ Michaels <[email protected]> wrote: > >> >> The file is attached to the email probably because the original sender is >> sending emails in Rich Text Format, so I would check this with your users >> who are reporting the problem. >> > > see this >> >> http://email.about.com/od/outlooktips/qt/Prevent_Winmail_dat_Attachments_from_Being_Sent_in_Outlook.htm >> >> > That is EXACTLY it. A couple weeks ago, someone added a contact to our > exchange global address book for our ticketing system. > > If I send a message to the ticketing system by typing in the address, it > works fine. > > If I send it by choosing that contact from the address book.. POOF! > Winmail.dat > > I sent the above link to our exchange guy to fix this. > > Rick > > >
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