The scenario you describe is vastly different than me telling my clients if they want the next version of my software to be secure they have to download and install a beta with known problems, test it, record flaws, suggest features and solicit votes for those flaws to be fixed and the features to be added.
And then when they do that, I give them no feedback on their submissions. Not gonna play. This is my last post on this topic. On Fri, Mar 28, 2014 at 8:58 PM, Justin Scott <[email protected]> wrote: > >> Also, QA and debugging are usually paid positions, except for open >> source software. If Adobe wants to make CF open source, I will be >> happy to volunteer some time to help fix it. Otherwise, not my job. > > Bugs happen... as a developer I'm sure you've had clients bring bugs > to you and you've asked them to provide additional information so they > could be reproduced and fixed. It "wasn't their job" per se, but it > happens to all of us. > > One of the companies I work with was all geared up to move a fairly > large e-commerce network from CF8 to CF10 when we ran into an issue > with the 404 handler (see > https://bugbase.adobe.com/index.cfm?event=bug&id=3488063) which had > been previously reported to Adobe, but they were having trouble > reproducing it internally. I spent a lot of time setting up test > cases and bolting on debugging tools, gathering packet captures, > getting traces from IIS, and digging way deeper than I ever thought I > would. After lots of rounds of back and forth with Adobe engineering, > they will soon be releasing* an update to the Tomcat connector for > CF10 and I'm sure it'll make its way into CF11 as well. Anyone who's > run into the "connection reset" issue when using a CF-based 404 > handler will soon have a fix for that problem. It "wasn't my job" to > help them troubleshoot this and create a reproduction scenario and > work with them to test potential solutions (heck, we even paid for the > privilege through a platinum support contract), but we needed that > feature to work properly, so we did what was needed to help them fix > it. Sorry, I get annoyed whenever I hear people say "not my job". > > > -Justin > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:358219 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
