----- Original Message ----- From: "Paris Lundis" <[EMAIL PROTECTED]> To: "CF-Talk" <[EMAIL PROTECTED]> Sent: Monday, December 31, 2001 12:05 AM Subject: RE: death of coldfusion
> However, there is ample money to be made in customer service and support... > Why cant people understand that and create a sustainable model around it.. > maybe offsite call support... > > Additionally, an end of life product has some great support.. the bugs are > known and limitations... makes it easy to close it out and say look this is > why it is discounted... > This is the wrong market for that kind of model. Someone that flinches at purchasing a product for $1500 is very unlikely to purchase a support contract for a free or cheaper version of the product. They're even less likely to seak support on a pay per call basis. If the current product is truly better than its predecessors, you put those support people in a tough situation. They know the old product has certain bugs, doesn't have newer features, may be less stable. Not a very enjoyable job. They end up spending half their energy telling customers to just upgrade to the newer product to solve many of the problems. Jim ______________________________________________________________________ Why Share? Dedicated Win 2000 Server � PIII 800 / 256 MB RAM / 40 GB HD / 20 GB MO/XFER Instant Activation � $99/Month � Free Setup http://www.pennyhost.com/redirect.cfm?adcode=coldfusionc FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
