in light of the real product cost still hovering under 2k I would have to
say you are right....

however, with the PHP stuff and those Linux offerings, a big part of the
revenue attempt is in support...

sorta makes sense to me, because up front I would never have bought Cold
Fusion cause of the cost... after getting 10 companies to buy licenses and
the rest to go to the hosting farms I can justify my investment...

It just seems funny that with things like automobiles, fashion, music, food,
etc. that once a product is slightly old or outdated, they do not make it
disappear, but rather sell at good discounts... certainly would like to see
that common prevailing mentality that exists everywhere else apply to
software...

-paris


-----Original Message-----
From: Jim McAtee [mailto:[EMAIL PROTECTED]]
Sent: Monday, December 31, 2001 03:06
To: CF-Talk
Subject: Re: death of coldfusion


----- Original Message -----
From: "Paris Lundis" <[EMAIL PROTECTED]>
To: "CF-Talk" <[EMAIL PROTECTED]>
Sent: Monday, December 31, 2001 12:05 AM
Subject: RE: death of coldfusion

> However, there is ample money to be made in customer service and
support...
> Why cant people understand that and create a sustainable model around it..
> maybe offsite call support...
>
> Additionally, an end of life product has some great support.. the bugs are
> known and limitations...  makes it easy to close it out and say look this
is
> why it is discounted...
>

This is the wrong market for that kind of model.  Someone that flinches at
purchasing a product for $1500 is very unlikely to purchase a support
contract for a free or cheaper version of the product.  They're even less
likely to seak support on a pay per call basis.

If the current product is truly better than its predecessors, you put those
support people in a tough situation.  They know the old product has certain
bugs, doesn't have newer features, may be less stable.  Not a very enjoyable
job.  They end up spending half their energy telling customers to just
upgrade to the newer product to solve many of the problems.

Jim

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