Enter the "change request" form. Anytime *any* work is performed outside of the scope of the original document, you essentially re-quote it and get a signature before touching a line of code. With nasty clients, this include the 2-minute type error corrections as well. You write up the form with the short description of work and fax it to her. If she agrees, she signs it and faxes it back. If not, you've only wasted the time to fill out the form.
Clients get used to this very easily. Most like it because they can justify to *their* managers how the total got so large. Sharon ----- Original Message ----- From: "Mark Smeets" <[EMAIL PROTECTED]> To: "CF-Talk" <[EMAIL PROTECTED]> Sent: Saturday, March 16, 2002 1:13 PM Subject: OT: Advice and opinion on client who has a problem paying bills Hi All, I realize this is off topic but I could use some advice from everyone on this list. I have a client that is very stingy when it comes to paying bills. I've already had one incident with her and that resulted in her getting out of paying the majority of the bill but this time I fear when she gets her next invoice, I'll have more trouble with her. The thing she likes to do is call me up and tell me there's a problem with the site and of course since I'm just being the nice guy (the kiss of death I know) I can just pull the site code up and see if I can find the problem. Now the latest incident was a case of the links page not working correctly, I told her it would take an hour to track down and fix and she put up quite a fuss when I told her that she would be charged for this. (She tried to argue her way out of paying) In the end I went ahead and fixed the problem and I sent her a confirmation email before the work was started as well. She never replied to that confirmation email even though I asked her too. So now I'm wondering what are my options. I know I'm going to have trouble collecting from her, I mean there's more to their next invoice than this links page and she is well aware of my rates. I don't exactly have the funds to take her to small claims court either. The only option I have come up with is this. I can change the administrative status on her account to "Disabled" instead of "Enabled" but I think I run into a problem there because they already paid for the web site last year. These are all new changes and problems. I figure if I go this route then the BS will end and at least I will get my money. (She doesn't have FTP access) Any ideas are most welcome, I'm not exactly in a position to just dump her as client but I'm getting sick and tired of being taken for a ride. -------------------------------------- Mark Smeets / stranger0 / ICQ: 1062196 [EMAIL PROTECTED] http://www.prowerks.com/stranger "Life is a series of small victories" - Gene Simmons FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=sts ______________________________________________________________________ Get the mailserver that powers this list at http://www.coolfusion.com FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
