Geez Tom, I almost forgot that this thread started with you. You are absolutely right that there is no reason to charge insurance on a shipment under $100. No question about it.
About the backorders, sometimes it's not the vendor's fault. I just ordered a set of console mounting brackets for a customer and was told by the supplier that they were in stock. Then I got my order and the brackets weren't there but I was charged for them. The item was circled and hand and the words "not available at this time" were hand-written on the invoice. It ended up taking about 3 weeks to get the brackets. The supplier told me that it was because of a "I.D." (inventory discrepancy) problem. They showed on their computer that the brackets were in, but when they physically checked, they weren't really there. Anyway, not making excuses, but sometimes things happen that are not the vendor's fault. You are a good customer to Ground Up and they show their appreciation by giving you a break. That's the way it should be. I give breaks to good customers as well. This is a highly competitive business (especially for the smaller players), and let's face it, most of the vendors are selling pretty much the same stuff (of course there are exceptions). In most cases, the only way to differentiate one company from the next is price and service. Usually the smaller shops will bend more for a good customer, because let's face it, the bigger shops have no idea who you are, and you are talking with somebody whose job is to answer phones. John Nasta -----Original Message----- If I may offer my insight on shipping here since the company I work for ships with UPS every day and at least with $200 per day. UPS as well as FedEx have shipping systems that are installed within the shipping area of the company, we have one from UPS and it generates the shipping label and receipt and you slap it on the box and off it goes when the UPS driver comes at the end of the business day. It takes what a whole what 2 minutes to type it up in a UPS system, and even less time than that for previous customers since it automatically saves the information in a database so you do not have to retype it everytime, and generally this is what shippers are paid to do anyways. I understand where John is coming from. Being a small business will endure more of a cost if they need to have an employee leave the premisis to ship an item. We are a relatively(I use this term very loosely)small company (employee wise)and get a nice discount from UPS. We charge the actual shipping charges. It wasn't the $8 shipping charge that pissed me off, it was the BS $5 insurance fee. UPS has no charge for insurance on the first $99 of the declared value and the damn paint only cost $20 so ??????????????????? I feel I need a chastity belt when I order something from them b/c I don't like getting raped. This is why I order everything from Ground Up, I get free shipping from them and since they are in NYC, I get my parts the next day, that's awesome customer service, personally speaking. I guess that the amount of money I spend with them comes into effect as well. Oh yeah, I remember OPG backordering stuff on me before and not letting me know about it, there's another strike against them. I simply wanted to to know where and how they get off doing this. Tom ----------------------------------------------------- To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] ----------------------------------------------------- To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
