Excellent post! Holds some very good points. This is one reason I keep my business local most of the time (obviously I can't do that with chevelle parts). I'm a true believer in the little guys who have to charge a bit more cause they don't buy in bulk, but they go out of their way for customer service.
Mikey
----- Original Message -----From: John NastaSent: Saturday, November 16, 2002 3:25 PMTo: [EMAIL PROTECTED]Subject: RE: [Chevelle-List] Why OPG Sucks1) Because UPS or FedEx can come to my business and pick the stuff up.
Otherwise I have to spend an hour and a half going to the post office. Do
you assume that my time has no value whatsoever? Time that I could be
spending conducting business instead of standing in line for the sole
purpose of saving you money? This is exactly why OPG will send a small pack
of clips via UPS and charge you $8 for it.
2) I suppose that volume discount kicks in at some point, but I haven't hit
that point. I get no discount. I know that the bigger companies do, and I
agree that they should pass the savings on to the customer, but the fact is
that they don't.
3) I was never arguing your point. Just trying to present the other side of
the story. I know that this is what you want, and this is why I go to the
post office with small items. Hopefully the result will be that people would
rather do business with me. One can always hope.
John Nasta
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Dan McIntosh
Sent: Saturday, November 16, 2002 4:13 PM
To: [EMAIL PROTECTED]
Subject: Re: [Chevelle-List] Why OPG Sucks
John,
Point taken, but your response leads me to ask a couple more questions.
1) If I'm buying a product from you, why would I pay for your time? Am I
receiving some kind of service, like a tune-up, where I need to pay
labor? Taking time to ship the items you sell is an inherent part of
doing business.
2) The reason I think distributors get a better price on packaging
supplies is volume, volume, volume. The same concept applies when I
go to the grocery store to purchase Pepsi. I can buy a 12 oz. can for 55
cents, or a 2 liter for 89 cents. Volume, volume, volume.
3) As I stated before, I don't expect to pay actual charges for
shipping. I realize materials are involved. I realize time is
involved. I just do not expect to pay 2 to 3 times what the shipping
charges actually are. That was my point.
Dan McIntosh
64 Impala SS
----- Original Message -----
From: "John Nasta" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, November 16, 2002 1:30 PM
Subject: RE: [Chevelle-List] Why OPG Sucks
> There's the whole problem. People don't want to pay $8 UPS to send a
package
> of clips. Instead they want the seller to drive (or walk in my case) to
the
> post office, stand in line for a half hour, and then charge you less. In
my
> case, I lose about one and a half hours every time I have to go to the
post
> office. I realize that nobody wants to pay for that time. If I send an
> employee, I lose that much time and I'm paying for it. If I go myself, it
> only costs me the time, but time is also money. Then if you don't have the
> time, and things go out a bit late because you haven't had time to get to
> the post office, customers get mad because the turnaround time is not fast
> enough for their taste. Yet they don't want to pay for the faster, easier
> method.
>
> I do it because I know what the customers want, and the fact is that it
just
> makes it that much harder for me to run my business, and to compete
against
> the bigger players who will not stand in line for you at the post office
to
> save you money at their own expense. I can easily see why companies will
> send a small pack of clips that could have been mailed for $2 via UPS for
> $8.
>
> Also, what makes you think that distributors get packing materials any
> cheaper than anybody else? Most people who sell on ebay use some old
shoebox
> whereas somebody who is shipping all the time has to buy boxes. You might
be
> surprised how much boxes cost. Also, most ebay sellers pack their own
boxes
> whereas distributors have to pay somebody to pack boxes. I try to save
money
> by re-using boxes and cutting big boxes down into smaller ones, but once
> again the latter is time that nobody wants to pay for.
>
> I totally feel for you guys and I've said many times before that this is
one
> of the reasons I went into the business. I was a customer in this business
> for many years before I became a vendor, so I know what the customers
want,
> and try my best to make it that way and still compete against the people
who
> don't care how much you pay for shipping, as long as it saves them time
and
> money.
>
> John Nasta
>
>
>
> -----Original Message-----
> <snip>
> for a distributor, usually the courier comes to them, and packaging costs
> should be minimal. I bought windshield molding clips for my (ex)65 Malibu,
> which they could have mailed in an envelope, but UPS'd them to the tune of
> $8. But as long as we pay it and keep coming back for more, they have no
> reason to change their ways.
>
>
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