Troy wrote in part;
2) If the customer wants to provide a their own router, they may do so and eliminate this issue. Basic configs are provided and any support beyond that is billed at $150 per hour, minimum 1 hour. What is your routing policy when a customer owns their own router and connects it to your network? In our case we discourage customer owned routers but we do not totally ban it. Our policy is that we do not share any dynamic routing protocol with routers not under our direct/sole control. If a customer wants to install their own router we accommodate that but use static routing only. I am in a situation now where we will be sharing BGP (peer) with a particular customer, this is completely outside our normal policy but in this particular situation we pretty much have to accommodate this request. At least with BGP we can manage what we are advertising to said customer and what we will accept. Thanks rick -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, June 04, 2008 1:16 AM To: Richey Cc: [email protected] Subject: Re: [c-nsp] Giving customers access to your gear. I know that we have come across this a few times. Here is what we have in place (policy wise) for these kind of customers. 1) If the router is owned by us, the customer does not get the passwords or SNMP strings. Should the customer want to purchase said router from us, we are more than happy to turn it over to them. 2) If the customer wants to provide a their own router, they may do so and eliminate this issue. Basic configs are provided and any support beyond that is billed at $150 per hour, minimum 1 hour. Both 1 and 2 do have stipulations. If you are given access to the router or if you supply your own router, you will be given basic config information. Should you lock yourself out of or render the router useless, we will bill you for a truck roll, time on site and if needed, replacement parts/hardware at a rate of $150 per hour. Minimum 1 hour + truck roll of $150. We don't give out any information to hardware that serves multiple customers for any reason. Hope this is helpful. -Troy > I've got a customer with a T1. They have been bought out by a large hotel > chain. They are pretty much demanding that they have SNMP full read > access > to our router that is at their location as well as a copy of the config > for > the router. This is not their router, it is ours and we fully manage our > router and hand them Ethernet. This seems a little odd that they want > access to our gear, and I am not too keen on giving them access unless > they > are willing to accept some responsibility. They don't want to accept any > responsibility for the access they would have to this box. They say > that > Verizion and AT&T don't have any problems giving them this kind of access > to > their gear. > > > > Any thoughts from the group? > > > > Richey > > > > _______________________________________________ > cisco-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ > _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
