On 02/10/2008 10:40, Stephan Lochner wrote:
Hi Group,
we have a problem with our 7200 series router. We have a supplier that
handles our maintenance contracts. We want now to put some more devices into
maintenance.
Normally we use the "sh ver" command and get the serial number.
But the 7200 series router provide a serial number (I assume of the
mainboard) but this is not that one printed on the back of the router.
Our problem is now that our maintenance supplier is not able to take the
devices into maintenance with this serial.
Is there another way to read the serial number from remote?
Is this a new device?
I have seen problems in the past where it seemed manufacturing were not
updating serial numbers back to Cisco to load into the maintenance apps.
When I tried to register a Smartnet directly it would deny the serial
number existed.
This was for a 7200 in a remote pop, and even getting remote hands to
read everything printed on the chassis didn't help, it was the same number.
Eventually the serial number "just worked", we had it escalated to
Smartnet support (ie support for Smartnet, not TAC)
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