Actually I still see this on my NPE-G1's. It's annoying but we just add the sticker serial number into Cisco Works as the managed serial number.
Michael Balasko CCSP,MCSE,MCNE,SCP Network Specialist II City of Henderson 240 Water St. Henderson, NV 89015 P: (702) 267-4337 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Arie Vayner (avayner) Sent: Thursday, October 02, 2008 10:06 AM To: Stephan Lochner; [email protected] Subject: Re: [c-nsp] problem with serial number on cisco 7200 routers/maintenance contract Stephan, With some of the older NPE boards the S/N reported in software is wrong, and does not align with the physical S/N which is written on the sticker on the back of the chassis. Unfortunately, Cisco's DB is based on the physical S/N. There is a way to correlate the info using some other details from the box, and Cisco has a tool and a process to collect this info (actually, Cisco partners have access to this process). If it's a small number of devices, just take a look on the back... If it's a large network, I suggest you have a discussion with your contact... Arie -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stephan Lochner Sent: Thursday, October 02, 2008 12:40 PM To: [email protected] Subject: [c-nsp] problem with serial number on cisco 7200 routers /maintenance contract Hi Group, we have a problem with our 7200 series router. We have a supplier that handles our maintenance contracts. We want now to put some more devices into maintenance. Normally we use the "sh ver" command and get the serial number. But the 7200 series router provide a serial number (I assume of the mainboard) but this is not that one printed on the back of the router. Our problem is now that our maintenance supplier is not able to take the devices into maintenance with this serial. Is there another way to read the serial number from remote? regards Stephan _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
