We have users who use Webex Connect (and Jabber) and they can use phone control for their 7900s et al; but not for the 9971, it just times out when you select them.
We have CUCM 10.5 and the latest version of Jabber/Webex Connect... problem is exhibited on both Jabber and Webex Connect for the 9971. What is different about the 9971 that would cause it to fail? Jonathan
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