Not sure initially but WebEx connect is being retired so unlikely you'll find much support there.
The CTI control is almost the same so it is odd it is working for 79xx and not a 99xx. The phone shows up in the phone control list in Jabber when you're selecting the mode? Sent from my Windows Phone ________________________________ From: Jonathan Charles<mailto:[email protected]> Sent: 12/23/2014 7:58 PM To: [email protected]<mailto:[email protected]> Subject: [cisco-voip] Jabber/Webex Connect phone control of 9971 We have users who use Webex Connect (and Jabber) and they can use phone control for their 7900s et al; but not for the 9971, it just times out when you select them. We have CUCM 10.5 and the latest version of Jabber/Webex Connect... problem is exhibited on both Jabber and Webex Connect for the 9971. What is different about the 9971 that would cause it to fail? Jonathan
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