HAH! Slick and cool... Two things I'm far, far from :) Unfortunately it took my
email below a full hour to be posted!
That's tricky if the desired behavior is to dial a UCCX trigger and, if the ANI
contains area code 519, only then should CUCM route the call to a specific
voicemail box. If this is correct, then I think routing based on calling-number
in CUCM is certainly going to be required along with dialed number based
routing... if scripting isn't desired...
But since it seems they're dialing a UCCX trigger anyway, assuming it's not
just an unregistered CTI RP and calls are actually routing to UCCX, why not
just edit the existing script to read the calling number and redirect the call
to a predetermined DN that's configured for CFWD all into voicemail?
Something straight forward like...
If calling number begins with 516
True
Call Redirect --> 56789
False
<continue>
In CUCM... DN 56789 -> CFwdAll to Voicemail -> Unity CH or User w/ mailbox
Add the partition of 56789 to the CSS of the UCCX CTI ports performing the
redirect.
- Dan
From: Ryan Huff [mailto:[email protected]]
Sent: Tuesday, March 10, 2015 12:23 PM
To: Daniel Pagan; [email protected]; [email protected]
Subject: RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0
Daniel,
There you go trying to make things slick and cool, lol! I like that approach!
So, it seems his need is that if only 1 particular DNIS dialed one particular
DN (a uccx trigger from my understanding) in ccm, that it then route the call
to a specific VM account; but that it would also allow that DNIS to dial any
other DN in the cluster without going to that specific VM account..
Being that I love to learn new things constantly; in your approach, is there a
way to accomplish that requirement?
Thanks,
Ryan
________________________________
From: [email protected]<mailto:[email protected]>
To: [email protected]<mailto:[email protected]>;
[email protected]<mailto:[email protected]>
Date: Tue, 10 Mar 2015 15:09:32 +0000
Subject: Re: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0
For routing based on ANI, Ryan Huff's suggestion will certainly help from the
perspective of CUCM. You can use this alongside CUC routing rules - route calls
from the 519 area code to a specific mailbox. If you know these callers from
area code 519 are dialing the same DNIS, then routing by ANI in CUCM won't be
needed - simply route the DNIS to voicemail, add a routing rule matching the
519 calls, and route to a mailbox.
From: cisco-voip [mailto:[email protected]] On Behalf Of
[email protected]<mailto:[email protected]>
Sent: Tuesday, March 10, 2015 8:43 AM
To: [email protected]<mailto:[email protected]>
Subject: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0
I have been asked to send an outside caller to a voicemail box so when the DNIS
or ANI shows 519-XXX-XXXX I want that caller to go to a specific mailbox. Is
this possible ?
Thanks
Norm Nicholson
Telecom Analyst
City of Kitchener
(519) 741-2200 x 7000
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