*All,* My company has an issue where agents can't log into Finesse w/ a certain extension. Sometimes, removing the agent's phone from PGuser and adding it back, but sometimes that doesn't resolve the issue. At that point, we have to restart the CTI Manager in CUCM & restart the Agent PG's services and that will usually fix our problems.
Does anyone have a way to resolve this type of issue w/o restarting CTI Manager or removing a phone from PGuser? I'd really like to streamline the resolution. Hope you can help. Sincerely, Ryan Burtch
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